Website Policy FAQ - Shipping, Returns, Terms, and Privacy

The Website Policy FAQ explains the rules and policies that govern how this website works, including privacy, terms, shipping, returns, and related customer service topics.

You may also want to review our:
Variable Frequency Drive FAQ
Motor FAQ
Power Quality FAQ
FAQ List

Questions

I have questions about VFDs.com policies or logistics.

VFDs.com keeps all relevant website policies here. This page covers how orders are processed, return policies, conditions for freight, and other common questions. You can also feel free to reach out to our team directly with your questions.

What items are eligible for return?

Returns are only accepted for items that are defective or not as described, unless the product page says otherwise.

Do returns need to be approved before I send an item back?

Yes. All returns must be pre-authorized by a VFDs.com representative before being shipped back.

How long do I have to return an item?

Return items must be postmarked within 10 days of the original purchase date.

Who pays for return shipping?

Return shipping fees are the buyer’s responsibility.

What condition does a returned item need to be in?

Returned items must be in original condition and packaging, including all manuals, warranty cards, digital media, accessories, and documents.

What happens after my returned item is inspected?

VFDs.com inspects returns and verifies the reason for the return. If the return meets the requirements, a direct replacement is shipped at no additional cost.

Can I get a refund instead of a replacement?

If VFDs.com cannot replace the item through the manufacturer’s standard process, which may take 14 business days, the purchase price may be refunded, excluding original shipping charges.

How do I know what warranty applies to a product?

Warranty coverage depends on the individual item. Customers should check the product’s condition and warranty details on the product page.

Does VFDs.com provide its own warranty?

No. VFDs.com does not provide or imply warranty coverage beyond what is provided by the manufacturer.

Are products covered if they are misapplied or incorrectly specified?

No. VFDs.com does not warrant products against misapplication, improper specification, or environmental or operating conditions outside its control.

How do I start a warranty claim for a new item with warranty?

Customers must contact a VFDs.com representative within the stated manufacturer warranty period to request an RMA.

Are warranty claims automatically approved?

No. Warranty claims go through a technical warranty inspection before approval or denial.

Do new surplus items include a manufacturer’s warranty?

No. New surplus items are unused items that often come from surplus stock and typically do not include a manufacturer’s warranty.

Do refurbished or reconditioned items include a manufacturer’s warranty?

No. Refurbished or reconditioned items are tested for functionality, but they are not brand new and do not include a manufacturer’s warranty.

How long does ground shipping usually take?

Most ground shipping orders ship within 1 to 2 business days after order confirmation. Small and medium packages generally arrive within 2 to 7 business days after shipment.

When do large items ship by truck freight?

Large parts or items needing special handling because of size, weight, shape, or packaging are usually shipped by truck freight.

How long does truck freight delivery take?

Truck freight delivery typically takes 2 to 9 business days within the continental United States, excluding weekends and holidays.

Can truck freight be shipped to Alaska or Hawaii?

Yes, but delivery may take up to 14 business days and may require additional charges.

Does VFDs.com offer overnight or 2-day shipping?

Yes, overnight and 2-day shipping are available for most small and medium packages for additional charges.

What is the cutoff time for overnight or 2-day shipping?

Orders must be received before 2:00 PM Mountain Time, Monday through Friday.

Are overnight and 2-day deliveries available on weekends or holidays?

No. Overnight and 2-day deliveries are not made on Saturdays, Sundays, or holidays.

Can airfreight delivery times be extended for residential addresses?

Yes. Airfreight carriers may extend delivery times by 24 hours for residential deliveries, and airfreight charges are not refunded for that delay.

Does VFDs.com offer free ground shipping?

Yes, but the purchase must exceed $50 US dollars and meet the store’s free shipping requirements.

Are all items eligible for free shipping?

No. Special order items, outlet store items, promotional items, sale items, and items with special shipping requirements may not qualify.

Can additional shipping charges apply because of size or weight?

Yes. VFDs.com reserves the right to charge shipping based on product weight, size, or other special shipping requirements.

Do customers outside the continental United States pay additional shipping charges?

Yes. Customers in Alaska, Hawaii, and other areas outside the continental United States may have additional shipping charges and longer delivery times.

When does risk of loss pass to the customer?

Risk of loss and title pass to the customer at the shipping point, when the carrier accepts the goods for transport.

What does F.O.B. shipping point mean?

It means the buyer assumes title and risk of loss once the carrier accepts the item for shipment.

What happens if a product is listed with the wrong price or description?

VFDs.com reserves the right to refuse or cancel orders for products listed with incorrect prices, images, or descriptions.

What happens if my card was charged for an order that gets canceled because of a pricing error?

VFDs.com will issue a credit to the credit card account for the amount of the incorrect price.

Why does my payment show Energy Management Corporation?

VFDs.com is a division of Energy Management Corporation, so credit card and payment processing may appear under that name.

Are all products guaranteed to be available?

No. Products may also be sold through other merchants and marketplaces, and all items are subject to prior sale.

Still have a technical question?

Use the FAQ questions above for general guidance. For application-specific questions involving horsepower, voltage, enclosure type, load type, lead length, harmonics, or replacement requirements, contact the VFDs.com team directly.

Call VFDs.com at 1-800-800-2261

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